Hasanuddin Journal of Applied Business and Entrepreneurship

The Effect of TQM Dimensions Implementation on Operational Performance Through Managerial Performance in PT. Japan Gas Corporation Indonesia

Shadik Syarif — Tue, 01 Aug 2023 00:00:00 +0000

This study aims to analyze the effect of TQM Dimension Implementation on Operational Performance through Managerial Performance at PT. Japan Gas Corporation Indonesia both directly and indirectly (mediation effect). This research is a quantitative study that uses data from the results of distributing questionnaires to 50 respondents whose data was processed using IBM SPSS software. The results of this study indicate that every indicator that reflects the TQM indicator, companies should maintain the application of TQM practices as much as possible so that companies can survive in the midst of global market competition.

Factors of Consumer Purchase Decision Through E-Commerce on Women Fashion Products in The City of Makassar

Fadhilla Azzahra — Tue, 01 Aug 2023 00:00:00 +0000

This study aims to determine factors in E-commerce Consumer Purchasing Decisions for Women's Fashion Products in Makassar City. This research is a quantitative research with a descriptive analysis approach, the population in this study ise-commerce consumers of women's fashion products in Makassar City amounted to 258 people, while the sample in this study amounted to 100 with the sampling technique using the slovin formula with an error rate of 10%, the data collection technique was a questionnaire using a Likert scale. Data analysis technique using Partial Least Square.

The results of the study show that H1:trust variable has a significant effect on online purchase decision, H2: trust variable has a significant effect on e-commerce system, H3: accessibility variable has a significant effect on e-commerce system, H4: content information variable has a significant effect on e-commerce system, H5: customer variable needs have a significant effect on the e-commerce system, H6: the variable customer needs has a significant effect on the online purchase decision. and H7: the e-commerce system variable has a significant effect on the online purchase decision in E-commerce Consumer Purchasing Decisions for Women's Fashion Products in Makassar City.

The Influence of Roe and Firm Size on Company Value and The Impact on Share Returns in Companies in Pefindo25 Index

Indah Permata Sari, Syamsu Alam, Mursalim Nohong — Tue, 01 Aug 2023 00:00:00 +0000

This study aims to determine the effect of ROE and firm size on stock returns with firm value as an intervening variable in manufacturing subsector companies listed on the Indonesian stock exchange in 2016-2020 which are included in the PEFINDO25 Index. The population in this study are companies registered as manufacturing companies in the PEFINDO25 index which have gone through a delisting process carried out by researchers. This research was conducted by taking information on the company's financial data that has been published by the company or the Indonesian stock exchange on the website with quantitative methods. The sample in this study used a purposive sampling method where the companies that were sampled had to meet complete data requirements from 2016-2020. In analyzing the data of this study using the SPSS version 25 application. The results of this study obtained the results that the effect of ROE had a significant positive effect and positive firm size was not significant on the intervening variable. while the effect of ROE on stock returns has a significant positive effect, the Firm Size variable obtains positive results that are not significant and firm value has an insignificant negative effect.

Analysis of Digital Banking Services' Effect on Banking Performance in Indonesia's Bank Groups Based on Core Capital 3 And 4, with Customer Satisfaction As An Intervening Variable

Fakhryadi Amran, Cepi Pahlevi, Andi Aswan — Tue, 01 Aug 2023 00:00:00 +0000

This study examines the impact of digital banking services on banking performance in Indonesia's Bank Groups (based on Core Capital 3 and 4), with customer satisfaction as an intervening variable. Thirteen commercial banks were selected as samples for the period of 2015-2021. Primary data was collected through questionnaires to assess customer satisfaction with digital banking services, while secondary data was obtained from Bank Indonesia and the Financial Services Authority annual reports. Path analysis was employed for data analysis. The findings indicate that digital banking services significantly and positively influence customer satisfaction in Indonesia's Bank Groups (based on Core Capital 3 and 4) from 2015 to 2021. Additionally, digital banking services have a positive and significant impact on banking performance during the same period. Moreover, customer satisfaction significantly affects banking performance in Indonesia's Bank Groups (based on Core Capital 3 and 4) from 2015 to 2021. Finally, digital banking services positively and significantly influence banking performance in Indonesia's Bank Groups (based on Core Capital 3 and 4) through customer satisfaction from 2015 to 2021.

The Influence of Personality and Leadership on Organizational Citizenship Behavior and Its Impact on the Performance of Family Hope Facilitators in North Toraja Regency

rahma tammu, Siti Haerani, Fauziah Umar — Tue, 01 Aug 2023 00:00:00 +0000

One of the keys to organizational success is the extent to which individuals in the organization are able to contribute positively to achieve the organizational goals. Organizational goals will be achieved if everyone gives their best performance even exceeding formal performance standards. Organizational citizenship behavior is an important factor that can improve employee performance and organizational performance. The organization will get many benefits if every member in it has a high level of Organizational Citizenship Behavior. This study aims to identify the factors that influence Organizational Citizenship Behavior, namely personality and leadership and their impact on performance. The population in this study is the Family Hope Program Facilitator (Pendamping Program Keluarga Harapan) in North Toraja Regency. The sampling technique was carried out using a non-probability sampling technique with total sampling, namely all 40 populations were used as samples. This type of research uses a quantitative approach with data analysis techniques using path analysis. The results showed that personality has a direct and significant effect on Organizational Citizenship Behavior, leadership has a direct and significant effect on Organizational Citizenship Behavior, personality has a direct and significant effect on performance, leadership has a direct and significant effect on performance, Organizational Citizenship Behavior has a direct and significant effect on performance, personality has an indirect and significant effect on the performance of the Facilitator through Organizational Citizenship Behavior, and leadership has an indirect and significant effect on the performance of the Facilitator of the Hope Family of North Toraja Regency through Organizational Citizenship Behavior.

The Influence of Social Media and Product Quality in Creating Repurchase Interest in Scarlett Whitening Beauty Products Through Intervening Variables of Customer Satisfaction in Makassar City

Febyola Yovita Putri, Dian A S Parawansa, Jusni — Tue, 01 Aug 2023 00:00:00 +0000

This research aims to determine the effect of Social Media and Product Quality in Creating Repurchase Interest of Scarlett Whitening Beauty Products through Customer Intervening Variables in Makassar City. This study is quantitative research with descriptive approach. The population in this study is the people in Makassar City who use Scarlett Whitening beauty products with an unknown population. The sample in this study found 100 people using the Rao Purba (2016) formula with an error rate of 10 %. Data collection techniques are questionnaires using a Likert scale while data analysis techniques using Partial Least Square. The results of the study indicate that Social Media and Product Quality have a positive and significant effect on the Scarlett Whitening Beauty Product Repurchase Interest through variables that annoy customers in Makassar City.

Strategy Analysis of Increasing Competitiveness in Tutoring Business in Makassar City, Case Study: Amsterdam Institute

Muhammad Arif, Jusni, Wardhani Hakim — Tue, 01 Aug 2023 00:00:00 +0000

This study aims to analyze the internal and external factors affecting the Amsterdam Institute. Both qualitative and quantitative research methods were employed, utilizing tools such as IFAS, EFAS, SWOT, and AHP. The SWOT analysis revealed that the Amsterdam Institute should adopt a progressive strategy by leveraging its internal strengths to capitalize on external opportunities, thus propelling business growth. Based on the SWOT-AHP analysis, a prioritized list of strategies was recommended for the Amsterdam Institute. These strategies include attracting parents and students by employing competent teachers and staff (HR), utilizing technology-based learning methods to target the market, expanding learning programs and class types for government agencies and universities, forging collaborations with institutions and schools to extend promotional reach, offering face-to-face teaching and learning programs, ensuring quality teaching and facilities at affordable costs, and implementing intensive and consistent marketing campaigns using successful alumni testimonials. To assess the competitiveness of the Amsterdam Institute against other tutoring institutions in Makassar City, a difference test was conducted. The results indicated no significant difference in competitiveness strategy between the Amsterdam Institute and its counterparts. Consequently, it is recommended that the Amsterdam Institute develop a superior strategy to differentiate itself through enhanced quality and competitiveness.

Effect of Corporate Social Responsibility and Good Corporate Governance on Financial Distress in Mature Stage Companies Listed on the Indonesia Stock Exchange

Salsabila — Tue, 01 Aug 2023 00:00:00 +0000

This research investigated to determine the extent of the influence of Corporate Social Responsibility and Good Corporate Governance on Financial Distress at the stage of a mature company. Research Objects Companies listed on the Indonesia Stock Exchange. The population in this study were 787 companies which are companies listed on the Indonesia Stock Exchange from 2017 to 2021. Determination of the research sample using purposive sampling, which is a sampling technique using specific criteria. In this study, 45 companies meet the criteria. Data analysis used Multiple Regression Analysis. The results show that Corporate Social Responsibility cannot prevent companies from experiencing Financial Distress. Different results were obtained on the Good Corporate Governance variable, where the implementation of Good Corporate Governance was able to make the company avoid financial difficulties.

The Effect of Remuneration, Work Motivation, Work Discipline on Employee Performance through Job Satisfaction at the BKD Office of South Sulawesi Province

Muthia Chaidir Pane, Idrus Taba, Andi Nur Bau Massepe — Tue, 01 Aug 2023 00:00:00 +0000

The study aimed to examine the impact of remuneration, work motivation, and work discipline on job satisfaction, as well as their influence on employee performance. Additionally, the study analyzed the role of job satisfaction as a mediator between these factors and performance in the BKD South Sulawesi Province. Using a quantitative research design, the study assessed the mediating variable's impact on the independent variable's influence on the dependent variable. The research was conducted at the Office of the Regional Personnel Agency, with a total population of 129 employees. Employing the Slovin formula, a sample size of 98 respondents was obtained. Questionnaires were used for data collection, and path analysis was applied for data analysis. The findings indicated that remuneration, work motivation, and work discipline positively and significantly affected employee job satisfaction. Moreover, the analysis revealed that remuneration, work motivation, work discipline, and job satisfaction had a positive and significant impact on employee performance. The Sobel test analysis confirmed that job satisfaction mediated the relationship between remuneration, work motivation, work discipline, and employee performance at the BKD Office of South Sulawesi Province.