SHITTU, Kamar Ismail; FIDELIS, Freda Ijanada. Ethical Climate and Citizen Satisfaction in Informal Service Delivery in Nigeria. JAKPP (Jurnal Analisis Kebijakan & Pelayanan Publik), [S. l.], v. 12, n. 1, p. 68–89, 2026. DOI: 10.31947/jakpp.v12i1.47903. Disponível em: https://journal.unhas.ac.id/index.php/jakpp/article/view/47903. Acesso em: 19 may. 2026.