Hayati, R. (2018). PENERAPAN TOTAL QUALITY MANAGEMENT PADA ROOM ATTENDANT HOUSEKEEPING DEPARTEMENT DI HOTEL IBIS BUDGET MAKASSAR AIRPORT. JBMI (Jurnal Bisnis, Manajemen, Dan Informatika), 14(2). https://doi.org/10.26487/jbmi.v14i2.2343