Assessing Performance and Sustainability of Child Protection in Jambi City

Authors

Nia Rahmadani Universitas Jambi
Alva Beriansyah Universitas Jambi
Riri Maria Fitriani Universitas Jambi

Keywords:

Performance, Public Service, PUSPAGA, Sustainability

Abstract

This study examines the performance and sustainability of child protection services in Jambi City through the implementation of the Family Learning Center (PUSPAGA). The research is motivated by the high incidence of violence against children, limited human resource capacity among service providers, and low public awareness and participation in PUSPAGA programs as a family-based preventive initiative. A qualitative research design with a case study approach was employed. Data were collected through in-depth interviews, direct observation of service delivery processes, and documentation, and were analyzed descriptively. The findings indicate that the performance of child protection services in Jambi City is generally satisfactory, particularly in terms of responsiveness and service quality, as reflected in timely service delivery, positive staff attitudes, and a strong preventive orientation. However, service performance has not been fully optimized in terms of productivity and equitable service coverage. These limitations are mainly caused by constraints in human resources, limited budget allocation, and insufficient intensity of community outreach and socialization activities. From a public service sustainability perspective, child protection services in Jambi City demonstrate institutional and programmatic sustainability. Nevertheless, further improvements are required in data governance, human resource development, funding support, and continuous community engagement to ensure the long-term effectiveness and sustainability of child protection services.

Author Biographies

Nia Rahmadani, Universitas Jambi

This study examines the performance and sustainability of child protection services in Jambi City through the implementation of the Family Learning Center (PUSPAGA). The research is motivated by the high incidence of violence against children, limited human resource capacity among service providers, and low public awareness and participation in PUSPAGA programs as a family-based preventive initiative. A qualitative research design with a case study approach was employed. Data were collected through in-depth interviews, direct observation of service delivery processes, and documentation, and were analyzed descriptively. The findings indicate that the performance of child protection services in Jambi City is generally satisfactory, particularly in terms of responsiveness and service quality, as reflected in timely service delivery, positive staff attitudes, and a strong preventive orientation. However, service performance has not been fully optimized in terms of productivity and equitable service coverage. These limitations are mainly caused by constraints in human resources, limited budget allocation, and insufficient intensity of community outreach and socialization activities. From a public service sustainability perspective, child protection services in Jambi City demonstrate institutional and programmatic sustainability. Nevertheless, further improvements are required in data governance, human resource development, funding support, and continuous community engagement to ensure the long-term effectiveness and sustainability of child protection services.

Alva Beriansyah, Universitas Jambi

This study examines the performance and sustainability of child protection services in Jambi City through the implementation of the Family Learning Center (PUSPAGA). The research is motivated by the high incidence of violence against children, limited human resource capacity among service providers, and low public awareness and participation in PUSPAGA programs as a family-based preventive initiative. A qualitative research design with a case study approach was employed. Data were collected through in-depth interviews, direct observation of service delivery processes, and documentation, and were analyzed descriptively. The findings indicate that the performance of child protection services in Jambi City is generally satisfactory, particularly in terms of responsiveness and service quality, as reflected in timely service delivery, positive staff attitudes, and a strong preventive orientation. However, service performance has not been fully optimized in terms of productivity and equitable service coverage. These limitations are mainly caused by constraints in human resources, limited budget allocation, and insufficient intensity of community outreach and socialization activities. From a public service sustainability perspective, child protection services in Jambi City demonstrate institutional and programmatic sustainability. Nevertheless, further improvements are required in data governance, human resource development, funding support, and continuous community engagement to ensure the long-term effectiveness and sustainability of child protection services.

Riri Maria Fitriani, Universitas Jambi

This study examines the performance and sustainability of child protection services in Jambi City through the implementation of the Family Learning Center (PUSPAGA). The research is motivated by the high incidence of violence against children, limited human resource capacity among service providers, and low public awareness and participation in PUSPAGA programs as a family-based preventive initiative. A qualitative research design with a case study approach was employed. Data were collected through in-depth interviews, direct observation of service delivery processes, and documentation, and were analyzed descriptively. The findings indicate that the performance of child protection services in Jambi City is generally satisfactory, particularly in terms of responsiveness and service quality, as reflected in timely service delivery, positive staff attitudes, and a strong preventive orientation. However, service performance has not been fully optimized in terms of productivity and equitable service coverage. These limitations are mainly caused by constraints in human resources, limited budget allocation, and insufficient intensity of community outreach and socialization activities. From a public service sustainability perspective, child protection services in Jambi City demonstrate institutional and programmatic sustainability. Nevertheless, further improvements are required in data governance, human resource development, funding support, and continuous community engagement to ensure the long-term effectiveness and sustainability of child protection services.