The Use of Artificial Intelligence in the Social Life of People Experiencing a Grief Crisis

Abstract

The development of technology, information and communication has had a major impact on the dynamics of social life. One of the technologies that is now widely used in almost all sectors is Artificial Intelligence (AI). In social life, AI is used to facilitate interactions between individuals and improve the efficiency of various daily activities. The use of AI, such as ChatGPT and Deepfake, continues to be an important issue in recent times. Apart from business and educational purposes, the use of ChatGPT and Deepfake is also driven by various motivations, including the visual reconstruction of a deceased person. This study aims to analyse the use of Artificial Intelligence (AI), specifically ChatGPT and Deepfake, in dealing with grief crisis and its impact on social life. Using a quantitative approach by distributing questionnaires to 30 respondents, this study found that the majority of respondents who experienced a grief crisis used AI to interact with their deceased loved ones. AI is considered to provide emotional support and help alleviate longing. The results showed that (1) the use of AI did not significantly change the frequency of respondents' social interactions, but it did increase their confidence in interacting with others. Despite this, most respondents still believe in the importance of human social support; (2) the use of AI in this context raises ethical dilemmas, but most respondents think that the use of AI is acceptable as long as it is done wisely; (3) AI can be a tool in coping with the grief crisis, but it cannot completely replace human social interaction. It is important for individuals to maintain a balance between interaction with AI and social interaction with others.