RACHMIANTY, Andi; USMAN, Arif Fuddin; ULFIATUN, Andi; MUSLIHATI. Addressing Complaints for Service Improvement: Seafarers’ Book Processing at Harbor Master Office Class II Kendari. Zona Laut Jurnal Inovasi Sains Dan Teknologi Kelautan, [S. l.], p. 114–120, 2026. Disponível em: https://journal.unhas.ac.id/index.php/zonalaut/article/view/46172. Acesso em: 21 jul. 2026.