Rachmianty, Andi, Arif Fuddin Usman, Andi Ulfiatun, and Muslihati. 2026. “Addressing Complaints for Service Improvement: Seafarers’ Book Processing at Harbor Master Office Class II Kendari”. Zona Laut Jurnal Inovasi Sains Dan Teknologi Kelautan, July, 114-20. https://journal.unhas.ac.id/index.php/zonalaut/article/view/46172.