MERCU BUANA UNIVERSITY CYBER PR USE THROUGH WEBSITE WWW.MERCUBUANA.AC.ID ON STUDENT SATISFACTION
DOI:
https://doi.org/10.31947/aiccon2025.v1i1.47702Keywords:
Cyber PR, Informative Website, Student Satisfaction, Website Security, Website QualityAbstract
Cyber PR is a publicity means for Public Relation programs through the internet that is interactive with target publics. This study aims to examine the influence of quality of Cyber PR Website www.mercubuana.ac.id on Student Satisfaction of Faculty of Communication Science, Mercu Buana University. The theory used is the theory of Website quality as Cyber PR and stakeholder satisfaction. The method used is the Explanative Survey Method with a Quantitative approach and a positivist paradigm. The technique of collecting data was by distributing questionnaires to 130 respondents of students of Faculty of Communication Science, Mercu Buana University. Analysis of hypothesis test data using correlation test and simple regression test. The results showed that the quality of the Cyber PR website www.mercubuana.ac.id affected the satisfaction of Faculty of Communication Science students, Mercu Buana University. Practical advice for Mercu Buana University to improve the quality of its website design so that it can satisfy its stakeholders.
References
Ageeva, E., Melewar, T. C., Foroudi, P., Dennis, C., & Jin, Z. (2018). Examining the influence of corporate website favorability on corporate image and corporate reputation: Findings from fsQCA. Journal of Business Research, 89. https://doi.org/10.1016/j.jbusres.2018.01.036
Ananda, S., & Devesh, S. (2019). Service quality dimensions and customer satisfaction: empirical evidence from retail banking sector in Oman. Total Quality Management and Business Excellence. https://doi.org/10.1080/14783363.2017.1393330
Ardiansyah, I. (2018). PENGARUH KUALITAS WEBSITE TRAVELOKA TERHADAP KEPUASAN KONSUMEN DENGAN MENGGUNAKAN METODE WEBQUAL. National Conference of Creative Industry. https://doi.org/10.30813/ncci.v0i0.1254
Azam, A. (2015). The effect of website interface features on e-commerce: An empirical investigation using the use and gratification theory. International Journal of Business Information Systems, 19(2). https://doi.org/10.1504/IJBIS.2015.069431
Bagga, T., & Bhatt, M. (2013). A Study of Intrinsic and Extrinsic Factors Influencing Consumer Buying Behaviour Online. Asia-Pacific Journal of Management Research and Innovation, 9(1), 77–90. https://doi.org/10.1177/2319510X13483515
Basit, A., & Rahmawati, T. H. (2018). Cyber Public Relations (E-PR) dalam Brand Image Wardah Kosmetik dengan Pedekatan Mixed Method. Nyimak (Journal of Communication), 1(2). https://doi.org/10.31000/nyimak.v1i2.483
Chang, H. H., Wang, Y. H., & Yang, W. Y. (2009). The impact of e-service quality, customer satisfaction and loyalty on e-marketing: Moderating effect of perceived value. Total Quality Management and Business Excellence. https://doi.org/10.1080/14783360902781923
Dhia Oktafian Kuldias Putri. (2019). Strategi Cyber Public Relations Hartono Lifestyle Mall Solo Baru Dalam Meningkatkan Traffict Pengunjung Mall. Fakultas Ushuluddin Dan Dakwah.
E. B., G. A. (2016). Strategi Cyber Public Relations dalam Pembentukan Citra Institusi Pendidikan Tinggi Swasta. Jurnal The Messenger. https://doi.org/10.26623/themessenger.v6i1.161
Fernandus, F., & Legowo, N. (2020). The effect of website design, website security, information quality, and perceived ease of use on customer satisfaction and online purchase intention in Indonesia e-commerce in Jakarta. International Journal of Advanced Trends in Computer Science and Engineering, 9(2).
Hastuti, D. A. S., & Susilowati, E. (2020). CYBER PUBLIC RELATIONS DISKOMINFO KABUPATEN KLATEN DALAM OPTIMALISASI LAYANAN INFORMASI PUBLIK. Academic Journal of Da’wa and Communication, 1(1). https://doi.org/10.22515/ajdc.v1i1.2401
Hidayatullah, M., Syukron Anshori, M., & Hudaya, C. (2021). ANALISIS PENGARUH CYBER PUBLIC RELATIONS TERHADAP KESADARAN MEREK SEBUAH PERGURUAN TINGGI SWASTA MENGGUNAKAN STUCTURE EQUATION MODELLING (SEM). Jurnal TAMBORA, 5(1). https://doi.org/10.36761/jt.v5i1.1004
Humaizi, Asmara, S., Sis, R. L., & Yusuf, M. (2020). The use of online marketplace websites in Indonesia: A study of consumers’ motives and gratification. International Journal of Interactive Mobile Technologies, 14(7). https://doi.org/10.3991/ijim.v14i07.11385
Ikhsano, A., Sutanto, D. F., & Stellarosa, Y. (2023). Communication Strategy of the Ministry of Communication and Information Technology in Preventing the Spread of Hoax on Social Media. Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia, 8(1). https://doi.org/10.25008/jkiski.v8i1.750
Irawan, E. P. (2018). Pemanfaatan Website Pada Aktivitas Cyber PR dalam Mendukung e-Government di Pemerintah Kota Tangerang Selatan. JURNAL IPTEKKOM : Jurnal Ilmu Pengetahuan & Teknologi Informasi, 19(2). https://doi.org/10.33164/iptekkom.19.2.2017.163-177
Kaleel, A. K., Snoussi, T., & Aljanabi, M. (2019). Corporate websites and public relations. International Journal of Advanced Trends in Computer Science and Engineering, 8(5). https://doi.org/10.30534/ijatcse/2019/50852019
Kriyantono, R. (2006). Teknik Praktis Riset komunikasi - Rachmat Kriyantono, S.Sos., M.Si - Google Books. Kencana Prenada Media Group.
Kriyantono, R. (2020). Efektivitas website perguruan tinggi negeri sebagai penyedia informasi bagi mahasiswa. Jurnal Studi Komunikasi (Indonesian Journal of Communications Studies), 4(1). https://doi.org/10.25139/jsk.v4i1.1799
Kusumawardani, Q. D. (2016). Strategi Komunikasi Pada Pasar Modal Syariah Berbasis Cyber Public Relations di Rumah Sakit. Ilmu Dakwah: Academic Journal for Homiletic Studies, 10(1).
Lee, G. G., & Lin, H. F. (2005). Customer perceptions of e-service quality in online shopping. In International Journal of Retail and Distribution Management. https://doi.org/10.1108/09590550510581485
Lin, H. F. (2007). The impact of website quality dimensions on customer satisfaction in the B2C E-commerce context. Total Quality Management and Business Excellence, 18(4). https://doi.org/10.1080/14783360701231302
Mulyadi, M. D. A., Nabila, A., & Ramadhan, F. (2022). Strategi Cyber Public Relations Basarnas Jakarta (Studi Kasus pada Banjir Jabodetabek Bulan Januari dan Februari 2020). Syntax Literate ; Jurnal Ilmiah Indonesia, 7(3). https://doi.org/10.36418/syntax-literate.v7i3.6548
Prasetiyo, K., & Priyadi, Y. (2018). Perancangan DFD Berdasarkan Hasil Pengukuran Kualitas Website Melalui Metode Webqual4.0 Pada jd.id. Jurnal RESTI (Rekayasa Sistem Dan Teknologi Informasi), 2(2). https://doi.org/10.29207/resti.v2i2.395
Priskila, T., & Priskila, A. (2020). PENGARUH KUALITAS WEBSITE (WEBQUAL 4.0) DAN KUALITAS PELAYANAN (SERVQUAL) ONLINE TO OFFLINE (O2O) COMMERCE TERHADAP KEPUASAN PELANGGAN DAN MINAT PEMBELIAN ULANG. Jurnal Manajemen, 16(2). https://doi.org/10.25170/jm.v16i2.846
Sahi, G. (2015). User satisfaction and website usability: Exploring the linkages in B2C E-commerce context. 2015 5th International Conference on IT Convergence and Security, ICITCS 2015 - Proceedings. https://doi.org/10.1109/ICITCS.2015.7293034
Susilo, A. (2019). MEMBANGUN BRAND AWARENESS MENGGUNAKAN STRATEGI CYBER PR PADA PERUSAHAAN START-UP DI INDONESIA. Communicology: Jurnal Ilmu Komunikasi. https://doi.org/10.21009/communicology.14.02
Susilo, A., & Putra, R. K. (2019). Cyber PR Strategy on Start-Up Company in Building Brand Awareness (Study on Indonesia Start-Up Company: Jendela360). https://doi.org/10.2991/icpc-18.2019.28
Vardya, R., & Nurhajati, L. (2022). Social News Site: People’s Interest and Content Spreading. Journal of Communication & Public Relations, 1(2). https://doi.org/10.37535/105001220225
Yarimoglu, E. K. (2013). Online customer experience. In Marketing in the Cyber Era: Strategies and Emerging Trends. https://doi.org/10.4018/978-1-4666-4864-7.ch009
Yuliawati, & Irawan, Pera, E. (2016). PERAN CYBER PUBLIC RELATIONS HUMAS POLRI PUBLIK SECARA ONLINE. Jurnal Politikom Indonesia.