E-GOVERNMENT BASED DEVELOPMENT COMMUNICATION: REVITALIZATION OF PUBLIC SERVICES IN RURAL AREAS
DOI:
https://doi.org/10.31947/aiccon2025.v1i1.47710Keywords:
e-government, communication innovation, development communication, information technologyAbstract
This article examines the use of e-government to improve community development communication services in rural areas. Using a mix method approach, data were collected through questionnaires, document studies, and focus group discussions (FGD). Interviews were conducted with a number of informants determined with certain considerations consisting of leaders and staff at regional agencies in West Muna Regency, especially in Kasimpa Jaya Village, South Tiworo District. The results of the study indicate that information technology-based government services provide convenience and satisfaction to the community. E-government provides efficiency and effectiveness in public services, realizes transparency of services, encourages openness in financial matters, openness between leaders and employees, thus providing a sense of comfort to the community. This contribution confirms that the use of information technology in all aspects of community services, both now and in the future, is increasingly needed.
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