Inovasi Pelayanan Publik melalui penerapan Sistem Elektronik Surat Keterangan (E-SUKET) di Kota Kediri
Keywords:
Public service, E-Suket, Kediri CityAbstract
Public services become the main face of the government as a bureaucratic organizer, poor public services from the government will get negative views from the public. The Office of Information and Communication of the City of Kediri as one of the government agencies implements the E-Suket (Electronic Certificate) as an innovation that was sparked to answer the problems of public services that exist in the people of the City of Kediri. The method used is descriptive qualitative method, the research subjects were conducted with the Kediri City Community and the Head of the Communication and Information Resources Development Division of the City of Kediri Communication and Information Office. Basuki Rahmat No. 15, Pocanan, Kediri City. Public service innovation E-Suket (Electronic Certificate) is an increase in public services in the City of Kediri, the change of public services from a manual system to an online service system. The existence of E-Suket as an innovation of the City Government of Kediri has not been able to overcome the existing problems, the problem is in the human resources sector in the field of informatics engineering for application administration in each village, the need for improvement and supervision of the system by the City Government of Kediri in order to provide the citizens of the City of Kediri smooth access in submitting applications application for letter through E-Suket.
References
Amilia, Chitta., Sofhani, Tubagus Furqan. 2014. Difusi Inovasi Model Representasi Masyarakat Dalam Perencanaan Publik Di Kabupaten Sumedang. Volume 1. sappk.itb.ac.id/jpwk1/wp-content/uploads/2014/05/V1N2550- 557.pdf
Aplikasi E-Suket Kota Kediri
Arikunto, Suharsimi. 2002. Prosedur Penelitian Suatu Pendekatan dan Praktek. Jakarta: Rineka Cipta
Atnan Nur, Imran Ayub Ilfandy, 2018, Tingkat Partisipasi Publik Melalui Pemanfaatan Media Lapor di Kota Bandung, Jurnal Wacana Politik, Vol 3, No 2, Oktober
Azwar, Saifuddin, 2003, Reabilitas dan Validitas, Yogyakarta: Pustaka Pelajar
Badan Pusat Statistik Kota Kediri
Bahri. 200. Konsep dan Definisi Konseptual. Hlm 30 PT. Raja Grafindo Persada : Jakarta Evverent Rogers. 2003. Diffussion of Innovation 5th edition. Free Pass: New York
Gulo. 2002. Metode Penelitian. Jakarta: PT. Gramedia Widiasarana
Greg Richards dan Julie Wilson sebagaimana dikutip Poerwanto, dkk, Inovasi produkdan motif seni batik Pesisiran sebagai basis pengembangan industri kreatif dan kam- pung wisata minat khusus, Jurnal Al-Azhar Indonesia Seri Pranata Sosial. Vol. 1, No. 4, September, 2012, hal. 219.
Hadari, Nawawi. 2002. Metode Penelitian Bidang Sosial. Yogyakarta: Gadjah Mada University Press.
Hardiyansyah, 2018. Kualitas Pelayanan Publik, Yogyakarta: Penerbit Gava Media
Mahdias, Hammer Zoelfager. Aryadita, Himawat. Wicaksosno, Satrio Agung. 2019. Pengembangan Aplikasi Layanan Pengaduan Masyarakat Untuk Dinas Kependudukan dan Pencatatan Sipil Kota Pasuruan Berbasis Android. Jurnal Pengembangan Teknologi Informasi, Vol. 3, No. 1, Januari, halaman 167-176
Muluk, Khairul, 2008, Knowledge Management Kunci Sukses Inovasi Pemerintah Daerah. Malang : Bayumedia
Noor, Irwan, 2017, Desain Inovasi Pemerintahan Daerah, Malang: UB Press
Nurmandi, Achmad. 2014. Manajemen Perkotaan. Yogyakarta: JusufKalla School of Government Universitas Muhammadiyah Yogyakarta
Rahayu, Amy Y.S. dan Juwono Vishnu. 2019. Birokrasi dan Governance: Teori, Konsep dan Aplikasinya. Depok: PT. Raja Grafindo Persada
Peraturan Pemerintah Republik Indoensia Nomor 38 Tahun 2017 Tentang Inovasi Daerah
Peraturan Wali Kota Kediri Nomor 44 Tahun 2018 Tentang Tata Kelola Teknologi Infor- masi dan Komunikasi di Lingkungan Pemerintah Kota Kediri
Undang-Undang Nomor 23 Tahun 2014 Ten- tang Pemerintahan Daerah Pasal 1 Ayat 6
Undang-Undang Republik Indonesia Nomor 25 Tahun 2009 tentang Pelayanan Publik
Downloads
Published
Issue
Section
License
Copyright (c) 2020 GOVERNMENT : Jurnal Ilmu Pemerintahan
This work is licensed under a Creative Commons Attribution 4.0 International License.