Responsibility of Business Operators in the Sale and Purchase of Ulcer Medication for Abortion on Facebook Marketplace in Merauke

Abstract

This study aims to analyze the responsibility of business actors in the sale and purchase of ulcer medication
for abortion through the Facebook marketplace and to analyze the legal remedies available to consumers
who suffer losses in online transactions through the Facebook marketplace. The type of legal research used
in this study is empirical legal research. In addressing this research issue, the primary legal materials used
consisted of interviews with business actors and consumers involved in the sale and purchase of stomach
ulcer medication. Secondary legal materials consisted of information or facts obtained indirectly through
social media, journals, studies, books, and scientific works related to consumer protection law and health
law. The issues studied were analyzed qualitatively and the data was then presented descriptively. The
results of the study show that (1) Business actors are not fully responsible for the losses suffered by
consumers because they only provide a refund of half the price of the medicine purchased, and there are
even business actors who end the conversation by blocking consumers on messenger chat media. This is not
in accordance with consumer rights as stipulated in Article 4 of the UUPK, Article 7 of the UUPK regarding
the obligations of business actors, and Article 19 of the UUPK regarding the responsibilities of business
actors. (2) Legal actions that can be taken by consumers who have suffered losses from online transactions
on Facebook Marketplace include suing business operators through the general court or through the
Consumer Dispute Settlement Agency (BPSK), but to date, no consumers have filed lawsuits in the general
court or BPSK. Moreover, there is no BPSK in Merauke, so consumers who feel aggrieved must file a lawsuit
with the BPSK in Jayapura.