Analysis of the Effect of Income, Financial Literacy, Debt Holding, Financial Behavior on Financial Satisfaction on Bank Woori Saudara and Bank Mandiri (Persero) Customers

Abstract

This study aims  to explain the effect of income, financial literacy, debt holding on financial satisfaction with financial behaviour as an intervening variable. Data collection uses primary data obtained from quetionnaire using purposive sampling technique. The population of Bank Woori Saudara is 1.853 and Bank Mandiri in Makassar is around 5.0000 customers in Januari 2022, while the sample taken are 330 respondent. The results showed that the proposed hypothesis was accepted because it showed positive and significant hypothesis test results. This means that income, financial literacy, financial behaviour have a positive and significant effect on the financial satisfaction of Bank Woori Saudara and Bank Mandiri customers. Income and financial literacy also have positive and significant results on financial satisfaction through financial behaviour. But the effect of debt holding on financial satisfaction has different results between Bank Woori Saudara and Bank Mandiri customers. The hypothesis of debt holding on financial satisfaction is rejected because the results are negative and not significant for the sample form Bank Woori Saudara in Makassar. While the effect of debt hoding on financial satisfaction by using sample of Bank Mandiri in Makassar the results are positive and significant.