PERBEDAAN PENGARUH IKLIM ORGANISASI DAN DUKUNGAN ORGANISASI TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR KARYAWAN DI RS SWASTA DAN RS PEMERINTAH
Abstract
Rumah sakit dalam menyelenggarakan pelayanan kesehatan yang berkualitas membutuhkan sumber daya manusia yang memiliki komitmen terhadap organisasi sehingga perlu iklim organisasi dan dukungan organisasi yang tepat agar karyawan memiliki organizational citizenship behavior (OCB) yang tinggi. Penelitian ini bertujuan untuk melihat perbedaan pengaruh iklim organisasi dan dukungan organisasi terhadap OCB karyawan di rumah sakit swasta dan pemerintah. Penelitian dilakukan di RS Stella Maris dan RS Universitas Hasanuddin Kota Makassar. RS Stella Maris dipilih sebagai representasi rumah sakit swasta dan RS Universitas Hasanuddin sebagai respresentasi rumah sakit pemerintah. Responden penelitian merupakan tenaga medis dan non medis yang dipilih berdasarkan teknik probability sampling melalui simple random sampling. Total sampel dalam penelitian ini sebanyak 170 karyawan rumah sakit yang terdiri dari 83 responden dari rumah sakit swasta dan 87 responden dari rumah sakit pemerintah. Hasil penelitian menunjukkan bahwa iklim organisasi berpengaruh signifikan terhadap OCB karyawan di RS Stella Maris. Selain itu iklim organisasi juga berpengaruh signifikan terhadap OCB karyawan di RS Universitas Hasanuddin. Selain iklim organisasi, dukungan organisasi juga berpengaruh signifikan terhadap OCB karyawan di RS Stella Maris. Begitu pula di RS Universitas Hasanuddin dimana dukungan organisasi berpengaruh secara signifikan terhadap OCB karyawan. Iklim organisasi tidak memiliki perbedaan pengaruh di RS Stella Maris dan RS Universitas Hasanuddin. Sebaliknya, dukungan organisasi memiliki perbedaan pengaruh di Stella Maris dan RS Universitas Hasanuddin. Sebagai kesimpulan, iklim organisasi dan dukungan organisasi masing-masing berpengaruh signifikan terhadap OCB karyawan di RS Stella Maris dan RS Universitas Hasanuddin, namun ada perbedaan pengaruh dukungan organisasi terhadap OCB karyawan pada kedua rumah sakit tersebut.
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