The Influence of Covid-19 Preparedness Through Health Care Implementation on Ship Crew
Abstract
An increasing number of people exposed to diseases is caused by uneven public awareness of personal health and the factors that cause the infectious diseases. Meanwhile, the government has limited funds and personnel, which causes an inability to achieve maximum goals in disease prevention. Therefore, this study aims to analyze the relationship between responsiveness, reliability, empathy, assurance, and tangible aspects with patient satisfaction regarding preparedness services at Belawan Port, Medan City in 2020. The quantitative analytic survey was used with a cross-sectional design. The population used was all ship crews presented and worked on the ship when it was anchored at Light I of Belawan Port. The sample consisted of 95 crew members. Analysis of the chi-square test shows the following results: responsiveness (p=0.001), reliability (p=0.001), assurance (p=0.002), empathy (p=0.001) and physical aspect (p=0.060). The logistic regression test shows the variable that influences the most satisfying service in preparedness service is empathy, with an Exp (B) value of 4.781. The conclusion shows that responsiveness, reliability, assurance, and empathy-related to crew satisfaction, while the physical aspect has no relationship with it. It is recommended to improve the quality of preparedness services for crew members by increasing supervision and inspection, and attention to prevent disease transmission and establish a harmonious relationship between health workers and crew members for customer satisfaction.
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5. Nahar L, Supeno, E. Drought Disaster Management Strategies with the SWOT Analysis Method. Opción: Revista de Ciencias Humanas y Sociales. 2020;86(27):1464-1478.
6. Jeffrey D. Empathy, Sympathy and Compassion in Healthcare: is There a Problem? Is There a Difference? Does It Matter?. Journal of The Royal Society of Medicine. 2016;109 (12): 446-452.
7. Trezona A, Dodso S, Osborne RH. Development of the Organisational Health Literacy Responsiveness (Org-HLR) Framework in Collaboration with Health and Social Services Professionals. BMC Health Services Research. 2017;17(1):1-12.
8. Alharbi AA, Alqassim AY, Gosadi IM, Aqeeli AA, Muaddi MA, Makeen AM, Alhazmi AH, Alharbi AA. Regional Differences In COVID-19 ICU Admission Rates in the Kingdom of Saudi Arabia: A Simulation of The New Model of Care Under Vision 2030. Journal of Infection and Public Health. 2021;14:717-723.
9. Anjorin AA. The Coronavirus Disease 2019 (COVID-19) Pandemic: A Review and An Update on Cases in Africa. Asian Pacific Journal of Tropical Medicine. 2020;13(5): 199-203.
10. Simatupang RB. Kesiapsiagaan RSPAD Gatot Soebroto dalam Penanggulangan Bencana Pandemi Influenza untuk Mengantisipasi Ancaman Bioterorisme. Jurnal Manajemen Bencana (JMB). 2017;3(2):49-80.
11. Lipp MJ, Riolo C, Riolo M, Farkas J, Liu T, Cisneros GJ. Showing You Care: An Empathetic Approach to Doctor–Patient Communication. Seminars in Orthodontics 2016;22(2): 88-94.
12. Suni, NSP. Kesiapsiagaan Indonesia Menghadapi Potensi Penyebaran Corona. Info Singkat: Pusat Penelitian Badan Keahlian DPR RI. 2020; XII(3):14–18.
13. Walsh S, O’Neill A, Hannigan A, Harmon D. Patient-Rated Physician Empathy and Patient Satisfaction During Pain Clinic Consultations. Irish Journal of Medical Science. 2019;188(4):1379-1384.
14. Kumar P, Bera S, Chakraborty S. An Examination of the Association Between Service Convenience Flexibility in Healthcare Delivery Systems and Patient Satisfaction. South Asian Journal of Management. 2017;24(4): 35-54.
15. Lewis SL, Bucher L, Heitkemper MM, Har-ding, MM, Kwong J, Roberts D. Medical-Surgical Nursing-E-Book: Assessment and Management of Clinical Problems. Elsevier Health Sciences. 2016.
16. Doshmangir L, Rashidian A, Kouhi F, Gordeev V S. Setting Health Care Services Tariffs in Iran: Half a Century Quest for a Window of Opportunity. International Journal for Equity in Health. 2020 July;19(1): 1-14.
17. McCarter D, MacLeod CE. What Do Women Want? Looking Beyond Patient Satisfaction. Nursing For Women's Health. 2019;23(6): 478-484.
18. Drossman DA, Ruddy J. Improving Patient-Provider Relationships to Improve Health Care. Clinical Gastroenterology and Hepatology. 2020;18(7):1417-1426.
Authors
Amirah, A., Suharto, T. ., Yetti, E. ., Sari, A. ., & Mayridian, R. . (2021). The Influence of Covid-19 Preparedness Through Health Care Implementation on Ship Crew. Media Kesehatan Masyarakat Indonesia, 17(4), 116-123. https://doi.org/10.30597/mkmi.v17i4.13167
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