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Abstract
Latar Belakang: Salah satu intangible asset yang dimiliki oleh seluruh organisasi adalah pengetahuan. Rumah sakit adalah organisasi yang padat akan pengetahuan dan dituntut senantiasa mengelola pengetahuan dengan baik demi meningkatkan kualitas layanan, meningkatkan employee engagement, dan menciptakan inovasi. Tujuan: Melihat gambaran pengelolaan pengetahuan di Rumah Sakit Universitas Hasanuddin Tahun 2023. Metode: Jenis penelitian yang digunakan adalah pendekatan kuantitatif dengan metode deskriptif analitik. Penelitian ini dilakukan di RS Universitas Hasanuddin pada bulan September-November 2023. Populasi penelitian ini berjumlah 197 karyawan. Sampel sebanyak 130 orang yang diambil dengan dengan teknik proportional sampling. Data dikumpulkan menggunakan kuesioner Applied Knowledge Management Instrument (AKMI) yang digunakan khusus untuk melihat gambaran pengelolaan pengetahuan di rumah sakit kemudian data dianalisis menggunakan software SPSS secara univariat. Hasil: Implementasi pengelolaan pengetahuan di Rumah Sakit Universitas Hasanuddin pada dimensi persepsi, motivasi internal, motivasi eksternal, penciptaan, berbagi, kerja sama, kepemimpinan, budaya, dan hambatan semua dalam kategori “sangat baik”. Dimensi motivasi eksternal merupakan dimensi yang paling rendah nilainya. Sementara dimensi kerja sama merupakan dimensi yang paling tinggi nilainya. Kesimpulan: Implementasi pengelolaan pengetahuan di Rumah Sakit Universitas Hasanuddin pada 9 dimensi dalam kategori “sangat baik”. Rumah sakit perlu memotivasi karyawan dalam praktik berbagi pengetahuan serta memberikan peluang promosi dan penghargaan bagi karyawan yang telah menjalankan sistem pengelolaan pengetahuan.
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References
- Salman M, Ganie SA, Saleem I. The Concept of Competence: A Thematic Review and Discussion. Europe Journal of Training and Development. 2020;44(6/7):717–742.
- Yusriawati Y. Translasi dan Adaptasi Medical Students Questionnaire of Knowledge, Skills, and Attitudes regarding Patient Safety Versi Indonesia untuk New Graduate Registered Nurses (NGRNs). Universitas Hasanuddin; 2021.
- Polanyi M. The Tacit Dimension. New York: Peter Smith Pub Inc; 1966.
- O’dell C, Grayson CJ. If Only We Knew What We Know: The Transfer of Internal Knowledge and Best Practice. New York: Free Press; 1998.
- Siagian GS, Ikatrinasari ZF. Pengaruh Manajemen Pengetahuan Terhadap Inovasi: Kasus Industri IT di Indonesia. Operation Excellent. 2019;11(1):71–80.
- Ayatollahi H, Zeraatkar K. Factors Influencing the Success of Knowledge Management Process in Health Care Organisations: A Literature Review. Health Information Library Jornal. 2020;37(2):98–117.
- NSI. National Health Care Retention & RN Staffing Report. Pennsylvania; NSI Nursing Solutions, Inc; 2023.
- Langford D, Fellows R, Hancock MR, Gale AW. Organizational Behaviour. In: Human Resources Management in Construction. London: Routledge; 2020.
- Gillies DA. Nursing Management : System Approach. Philadelpia: W B Saunders Co; 1994.
- Peraturan Menteri Kesehatan Indonesia No. 129 Tahun 2008. Standar Pelayanan Minimal Rumah Sakit.
- Karamitri I, Kitsios F, Talias MA. Development and Validation of a Knowledge Management Questionnaire for Hospitals and Other Healthcare Organizations. Sustainability. 2020;12(7):2730.
- Heisig P, Kannan S. Knowledge management: does gender matter? A systematic review of literature. Journal of Knowledge Management. 2020;24(6):1315–1342.
- Nguyen T-M, Nham TP, Froese FJ, Malik A. Motivation and Knowledge Sharing: A Meta-Analysis of Main and Moderating Effects. J Knowl Manag. 2019;23(5):998–1016.
- Armanu, Noermijati, Sudiro A, Moningkey G. The Effect Of Knowledge Management And The Role Of Human Resources For Strategic Planning And Organizational Performance: A Study At Hospitals Of North Sulawesi, Indonesia. Russia Journal of Agricultural and Socio-Economic Science. 2019;96:256–264.
- Karamat J, Shurong T, Ahmad N, Afridi S, Khan S, Mahmood K. Promoting Healthcare Sustainability in Developing Countries: Analysis of Knowledge Management Drivers in Public and Private Hospitals of Pakistan. International Journal Environmental Research and Public Health. 2019;16(3):508.
- Pereira V, Mohiya M. Share or Hide? Investigating Positive and Negative Employee Intentions and Organizational Support in The Context of Knowledge Sharing and Hiding. Journal of Business Research. 2021;129:368–381.
- Halede N. Hubungan Knowledge Management dengan Kinerja Perawat di Ruang Rawat Inap Rumah Sakit Unhas Makassar. Window of Health Jurnal Kesehatan. 2018;1(2):125–132.
- Abubakar AM, Elrehail H, Alatailat MA, Elçi A. Knowledge Management, Decision-Making Style and Organizational Performance. Journal of Innovation & Knowledge. 2019;4(2):104–114.
- Opele J. Inter-Professional Collaboration and Knowledge Management Practices among Clinical Workforce in Federal Tertiary Hospitals in Nigeria Inter-Professional Collaboration and Knowledge Management Practices among Clinical Workforce in Federal Tertiary Hospital. Knowl Manag E-Learning. 2022;14:3293–43.
- Abdul Karim N, Valaei N. Does ambidexterity in leadership strategies influence public sectors’ KM readiness in terms of SECI processes. Intetnational Journal of Knowledge Management Studies. 2020;11(1):20.
- Sadeghi A, Rad F. The Role of Knowledge-Oriented Leadership in Knowledge Management and Innovation. Manag Sci Lett. 2018;8:151–60.
- Hassani DV, Noor NB, Mangilep AUA. Gambaran Hubungan Leader Member Exchange Terhadap Kinerja Perawat Di Rsup Dr. Tadjuddin Chalid Kota Makassar: Description of the Relationship of Leader Member Exchange to Nurser Performance in Tadjuddin Chalid Hospital Installations, Makassar City. Hasanuddin Journal Public Health. 2021;2(3):297–311.
- Özlen MK. Enablers and Outcomes of Knowledge Management Implementation in Supply Chains: Manufacturing Companies Perspective. Journal of the Knowledge Economy. 2021;12(3):1517–1532.
- Opele J, Adepoju K, Adegbite W. Barriers to Knowledge Management Practices, Interprofessional Collaboration and Information Technology Application in Federal Tertiary Hospitals in Nigeria. Canadian Social Science. 2020;16(12):35–41.
- Karagoz Y, Whiteside N, Korthaus A. Context Matters: Enablers and Barriers to Knowledge Sharing in Australian Public Sector ICT Projects. Journal of Knowledge Management. 2020;24(8):1921–1941.
References
Salman M, Ganie SA, Saleem I. The Concept of Competence: A Thematic Review and Discussion. Europe Journal of Training and Development. 2020;44(6/7):717–742.
Yusriawati Y. Translasi dan Adaptasi Medical Students Questionnaire of Knowledge, Skills, and Attitudes regarding Patient Safety Versi Indonesia untuk New Graduate Registered Nurses (NGRNs). Universitas Hasanuddin; 2021.
Polanyi M. The Tacit Dimension. New York: Peter Smith Pub Inc; 1966.
O’dell C, Grayson CJ. If Only We Knew What We Know: The Transfer of Internal Knowledge and Best Practice. New York: Free Press; 1998.
Siagian GS, Ikatrinasari ZF. Pengaruh Manajemen Pengetahuan Terhadap Inovasi: Kasus Industri IT di Indonesia. Operation Excellent. 2019;11(1):71–80.
Ayatollahi H, Zeraatkar K. Factors Influencing the Success of Knowledge Management Process in Health Care Organisations: A Literature Review. Health Information Library Jornal. 2020;37(2):98–117.
NSI. National Health Care Retention & RN Staffing Report. Pennsylvania; NSI Nursing Solutions, Inc; 2023.
Langford D, Fellows R, Hancock MR, Gale AW. Organizational Behaviour. In: Human Resources Management in Construction. London: Routledge; 2020.
Gillies DA. Nursing Management : System Approach. Philadelpia: W B Saunders Co; 1994.
Peraturan Menteri Kesehatan Indonesia No. 129 Tahun 2008. Standar Pelayanan Minimal Rumah Sakit.
Karamitri I, Kitsios F, Talias MA. Development and Validation of a Knowledge Management Questionnaire for Hospitals and Other Healthcare Organizations. Sustainability. 2020;12(7):2730.
Heisig P, Kannan S. Knowledge management: does gender matter? A systematic review of literature. Journal of Knowledge Management. 2020;24(6):1315–1342.
Nguyen T-M, Nham TP, Froese FJ, Malik A. Motivation and Knowledge Sharing: A Meta-Analysis of Main and Moderating Effects. J Knowl Manag. 2019;23(5):998–1016.
Armanu, Noermijati, Sudiro A, Moningkey G. The Effect Of Knowledge Management And The Role Of Human Resources For Strategic Planning And Organizational Performance: A Study At Hospitals Of North Sulawesi, Indonesia. Russia Journal of Agricultural and Socio-Economic Science. 2019;96:256–264.
Karamat J, Shurong T, Ahmad N, Afridi S, Khan S, Mahmood K. Promoting Healthcare Sustainability in Developing Countries: Analysis of Knowledge Management Drivers in Public and Private Hospitals of Pakistan. International Journal Environmental Research and Public Health. 2019;16(3):508.
Pereira V, Mohiya M. Share or Hide? Investigating Positive and Negative Employee Intentions and Organizational Support in The Context of Knowledge Sharing and Hiding. Journal of Business Research. 2021;129:368–381.
Halede N. Hubungan Knowledge Management dengan Kinerja Perawat di Ruang Rawat Inap Rumah Sakit Unhas Makassar. Window of Health Jurnal Kesehatan. 2018;1(2):125–132.
Abubakar AM, Elrehail H, Alatailat MA, Elçi A. Knowledge Management, Decision-Making Style and Organizational Performance. Journal of Innovation & Knowledge. 2019;4(2):104–114.
Opele J. Inter-Professional Collaboration and Knowledge Management Practices among Clinical Workforce in Federal Tertiary Hospitals in Nigeria Inter-Professional Collaboration and Knowledge Management Practices among Clinical Workforce in Federal Tertiary Hospital. Knowl Manag E-Learning. 2022;14:3293–43.
Abdul Karim N, Valaei N. Does ambidexterity in leadership strategies influence public sectors’ KM readiness in terms of SECI processes. Intetnational Journal of Knowledge Management Studies. 2020;11(1):20.
Sadeghi A, Rad F. The Role of Knowledge-Oriented Leadership in Knowledge Management and Innovation. Manag Sci Lett. 2018;8:151–60.
Hassani DV, Noor NB, Mangilep AUA. Gambaran Hubungan Leader Member Exchange Terhadap Kinerja Perawat Di Rsup Dr. Tadjuddin Chalid Kota Makassar: Description of the Relationship of Leader Member Exchange to Nurser Performance in Tadjuddin Chalid Hospital Installations, Makassar City. Hasanuddin Journal Public Health. 2021;2(3):297–311.
Özlen MK. Enablers and Outcomes of Knowledge Management Implementation in Supply Chains: Manufacturing Companies Perspective. Journal of the Knowledge Economy. 2021;12(3):1517–1532.
Opele J, Adepoju K, Adegbite W. Barriers to Knowledge Management Practices, Interprofessional Collaboration and Information Technology Application in Federal Tertiary Hospitals in Nigeria. Canadian Social Science. 2020;16(12):35–41.
Karagoz Y, Whiteside N, Korthaus A. Context Matters: Enablers and Barriers to Knowledge Sharing in Australian Public Sector ICT Projects. Journal of Knowledge Management. 2020;24(8):1921–1941.