Export Handling Procedures for Perishable Fish Commodities Via Air Freight at PT. XYZ
Article Sidebar
Main Article Content
Abstract
Freight forwarding services play a critical role in coordinating multi-modal shipments, managing logistics documentation, and ensuring time-sensitive delivery of perishable commodities. This study analyzes the export handling procedures for perishable fish commodities shipped via air freight at PT XYZ, a specialized freight forwarder operating near Soekarno-Hatta International Airport. Employing a qualitative descriptive method with a single case study design, data were collected through in-depth interviews with two supervisors and three operational staff, direct observation, and documentation review, validated through source and method triangulation. Findings reveal a structured 13-stage export procedure from order receipt to aircraft build-up that must be completed within a 4–6 hour closing-time window. Five operational constraints were identified: (1) delayed commodity information from exporters; (2) human error in document input; (3) external system failures (Badan Karantina Ikan and INSW); (4) cargo space limitations on commercial aircraft, identified as the most dominant constraint based on interview data; and (5) destination-country regulatory complexity. Applying Fishbone Analysis, root causes were traced to five dimensions human, method, machine, material, and environment and targeted strategic recommendations were formulated for each. This study contributes an empirically grounded procedural and analytical framework for perishable fish export logistics, offering practical implications for freight forwarders, airline cargo managers, and export policy stakeholders in Indonesia.
Downloads
Article Details
This work is licensed under a Creative Commons Attribution 4.0 International License.
Allow anyone to modify, improve, and make derivative works, even for commercial purposes, as long as they credit to you for the original work.
Accepted 2026-06-06
Published 2026-07-21
References
[1] Ministry of Maritime Affairs and Fisheries (KKP), "Data on Potential Marine Resources in Indonesia," KKP, Jakarta, 2020.
[2] Central Statistics Agency, Marine and Coastal Resources Statistics, vol. 20. BPS Indonesia, Jakarta, 2023.
[3] C. Aryudiawan and S. Suadi, "A Constant Market Share Analysis of Indonesia's Fishery Export," Journal of Fisheries, Gadjah Mada University, vol. 24, no. 1, p. 91, 2022, doi: 10.22146/jfs.72860.
[4] Y. Danilwan and C. Panjaitan, "The Role of Freight Forwarding in Export and Import Activities at PT. Bahari Eka Nusantara," Journal of Maritime and Education (JME), vol. 5, pp. 493-500, 2023, doi: 10.54196/jme.v3i2.47.
[5] L. Hidayat, "The Role of Freight Forwarding in Export Shipping Procedures (Case Study at ASA Cargo Surakarta)," Final Project Report, Sebelas Maret University, Surakarta, 2011.
[6] IATA, Perishable Cargo Regulations, Chapter 17: Air Transport Logistics For Time and Temperature Sensitive Products. Montreal: International Air Transport Association, 2018.
[7] L. Lesmini and W. Rizaldy, "Comparative Study of Perishable Goods Handling Procedures for Cold Storage at Ports and International Airports in Jakarta," Transportation and Logistics Business Management, vol. 7, no. 1, 2021.
[8] Edi Supardi, Export Import: Theory and Practice of Export Import Activities for Logistics and Business Practitioners. Yogyakarta: Dee Publish, 2016.
[9] R. Dalimunthe, WN Pradhana, and N. Kumala Dewi, "Flow of Phytosanitary Certificate Making in the Plant Export Process at BBKP Belawan," 2022.
[10] C. Antika and D. Febrianto, "Air Freight Export Barriers: Case Study of Freight Forwarding Companies in Tangerang," Indonesian Logistics Journal, 2023.
[11] N. Fauziah, "Application of Fishbone Analysis in Improving the Quality of Tea Products at PT Rumpun Sari Kemuning, Karanganyar Regency," Final Project, Sebelas Maret University, Surakarta, 2009.
[12] P. Isworowati, "Application of Fishbone Analysis in Improving the Quality of Strawberry Fruit in the Sun-Sun Strawberry Farmers Group," Final Project, Sebelas Maret University, Surakarta, 2011.
[13] V. Adriana, "Handling of Perishable Fruit and Vegetable Commodity Exports by Air at PT MSA Kargo Surakarta," Final Project, Sebelas Maret University, Surakarta, 2014.
[14] A. Kumariani, NL Ningrum, NR Istiari, and G. Damayanto, "The Role of EMKL PT Ardana Sejahtera Abadi in Handling Full Container Load Exports (Case Study of Salak Fruit Exports)," Journal of Maritime Affairs and Transportation, vol. 6, no. 2, pp. 1-8, 2024.
[15] M. Rahardjo, Case Studies in Qualitative Research: Concepts and Procedures. Malang: UIN Maulana Malik Ibrahim Press, 2017.
[16] Sugiyono, Qualitative Research Methods. Bandung: Alfabeta, 2018.
[17] CP Soon, A. Anis, M. Qerul, and B. Muhamad, "Enhancing Export Delivery Performance: Strategic Interventions for Overcoming Late Deliveries in Malaysia's Food Trading Company," Information Management and Business Review, vol. 16, no. 2, 2024.
[18] I. Desidera, A. Widya Purnama, and BCM Nainggolan, "Analysis of the Causes and Solutions for Export House Airway Bill (HAWB) Document Errors at PT Puninar MSE Indonesia," University of Logistics and International Business, 2018.
[19] C. Kueh, "Key Considerations for Transporting Perishable Goods," SIPMM Publications, 18-Aug-2025. [On line]. Available: https://sipmm.edu.sg/key-considerations-transporting-perishable-goods/.
[20] A. Rosana, I. Flikhah, and U. Surabaya, "Control of the Quality Assurance System and Safety of Fishery Products (Study on the Implementation of Fish Export Certificates at the Class I Quarantine Office of Surabaya City)," Journal of Public Administration, vol. 2, no. 2, 2016.
[21] Anriyani, "Analysis of Outgoing Cargo Handling on Operational Smoothness at PT Angkasa Pura 1 Balikpapan Cargo Terminal," EJournal of Business Administration, vol. 9, pp. 180-185, 2021.
[22] Sukamto, "Implementation of Six Sigma to Improve the Problem of Overcrowding and Congestion of Export Warehouse Workstations at Soekarno Hatta Airport Cargo Handling Companies," Thesis, Sepuluh Nopember Institute of Technology, Surabaya, 2021.